Security guards are not just there to keep the hotel safe but can also help improve the hotel customer experience. Hotel security guards often go unnoticed even though they are vital to the operation of a hotel. These professionals can help to enhance guest satisfaction and overall appreciation for the services offered by the hotel by providing exceptional customer service.

Here are 5 unique ways security guards can help improve customer experience in hotels:

1) They Provide Emotional Support For Guests

It can be challenging for people to travel and stay in a hotel. Sometimes, they feel unsafe or uncomfortable because of their surroundings. In these cases, security guards can provide emotional support and make them feel more comfortable by giving them a sense of safety.

2) Source Of Local Knowledge

Security guards are often locals of the city where the hotel is situated. This means that they will have insider knowledge of what’s happening around the area, which may be helpful for tourists who want to explore the city while staying at the hotel.

3) They Provide Assistance 

If the hotel guest has lost their wallet or mobile phone, security guards can help them find it. Also, security guards can help interpret for them if a person cannot speak the local language.

4) Security Guards Help With Personal Work

Security guards can resolve conflicts, protect and watch over specific areas, and provide safety measures. Also, hotel security guards don’t have to go out patrolling for hours on end; instead, they stay in an office or place of business closer to their clients and help when needed.

5) Work together with Local Law Enforcement

Security guards have extensive background and documentation requirements to help with investigations. Some guards are assigned to a specific location, and others patrol an area that’s large or has a high threat of illegal activity. Employees with appropriate qualifications are issued badges and firearms to carry out their duties. Our security experts are of the highest caliber and use cutting-edge technologies to provide proactive emergency preparation and swift security responses. 
If you are looking for reliable Los Angeles Security Guard Services, contact Assertive Security Services at 855-482-7355.