ASSERTIVE / PLANNING PERSPECTIVE
Understand the guest journey
Consider arrival, shared spaces, evening activity, and departures. Identify the areas where guests may need assistance and the areas reserved for staff.
Work with the property team
Agree the responsibilities of security officers, reception, and management. Clear points of contact help staff direct questions and observations appropriately.
Keep expectations consistent
Share site rules and escalation procedures before the assignment begins. Review them when property use, occupancy, or events change.
Start with a conversation.
Share your environment and requirements with our team. Coverage, responsibilities, and availability are agreed for each assignment.
Discuss your security needs